City of Rockwall, TX - City Departments

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Smoking Ban FAQ's

Section 1 - General Questions

- Q: Where do I pay my water bill?
- Q: Who do I call about my City taxes?
- Q: Who do I call about my County taxes?
- Q: Where can I get my Drivers License renewed?
- Q: What is the phone number for the Rockwall County Library?
- Q: Where can I get a marriage license, birth or death certificate or a DBA form?
- Q: What is the phone number for the Rockwall Chamber of Commerce?
- Q: Who is the local cable TV provider?
- Q: Is there a Texas Workforce Commission office in Rockwall?
- Q: Who can I contact for a Tax ID number?
- Q: What is the phone number for Oncor Gas and Electric?
- Q: What is the phone number for Southwestern Bell?
- Q: What is the phone number for the Rockwall County Jail?
- Q: Do vehicles have to pass an emissions test for state inspection in Rockwall?
- Q: What is the phone number for the Rockwall Post Office?
- Q: Can I get a passport in Rockwall
- Q: Who do I speak to about child support payments?
- Q: Is there a Social Security Office in Rockwall?
- Q: What is the phone number for the RISD?

Section 2 - Building Inspections

- Q: What items require a permit?
- Q: What is required to replace my fence?
- Q: What is required to re-roof my house?
- Q: What is the process for building a new house?
- Q: Do I need a permit to replace my water heater?
- Q: What codes do the Building Inspection Department use?
- Q: Who needs a Certificate of Occupancy?

Section 3 - Finance

- Q: What is the total budget for the City of Rockwall?
- Q: What is the City's current tax rate?
- Q: How many people are employed by the City?
- Q: Where can I get a copy of the City of Rockwall budget?
- Q: How can I update my company's contact information?
- Q: How can I apply to have my company added to the City's Vendor List?
- Q: How do I obtain a copy of the Comprehensive Financial Annual Report for the City?
- Q: How do I get a Sales Tax ID number?
- Q: How do I apply for a homestead and over 65 tax freeze as well?

Section 4 - Fire Department

- Q: Can I burn my trash or brush?
- Q: How do I become a Rockwall Firefighter?
- Q: Why doesn't Rockwall have a paid fire department?
- Q: Why is a Fire training facility important?
- Q: What is the City's ISO rating?
- Q: Who do I call for non-emergency fire-realted questions?
- Q: Can I get a home fire inspection?
- Q: What is closest fire station to my home?
- Q: Where is the nearest fire hydrant to my location?
- Q: How do I dispose of an old fire extinguisher?
- Q: How do I obtain a copy of a fire report?
- Q: Does the fire department do tours of the station?
- Q: Does the Fire Department do Blood Pressure Screenings?
- Q: How can I recieve a free smoke detector and have it installed in my home?
- Q: How often should I check my smoke destector?
- Q: When does the fire department have its meetings?
- Q: Why is it important to have a home fire escape plan?

Section 5 - Human Resources

- Q: How are vacancies advertised?
- Q: How frequently are new jobs advertised?
- Q: What do I need to know about completing an application?
- Q: What is the deadline for submitting an application?
- Q: What happens to my application after I submit it?
- Q: After I have been interviewed and a conditional offer of employment has been made, what happens?
- Q: Will I be called regarding the status of my application?
- Q: If selected for an interview, how long does it take after I submit my application before I am called?

Section 6 - Police Department

- Q: What are your hours?
- Q: Where are you located?
- Q: Do you have list of important phone numbers?
- Q: Can I file a Police Report over the phone?
- Q: I have locked my keys inside my car. Will you unlock my car for me?
- Q: Do you investigate traffic accidents?
- Q: How can I get a copy of an Accident Report?
- Q: Once I have filed a Police Report, can I get a copy of the report?
- Q: Can I get a copy of a call for service if the police came out, but no report was made?
- Q: Will you fingerprint me for personal needs such as licenses or imigration?
- Q: Can I get a criminal background check on myself or someone else?
- Q: Is a permit required for an alarm?
- Q: How can I get information on jobs and current openings in the Police Department?

Section 7 - Utility Billing

- Q: What are your hours?
- Q: Who do I call for an after-hours emergency?
- Q: How do I contact the Utility Billing Department?
- Q: Is there a deposit for water/sewer service?
- Q: How do I get service started?
- Q: How can I pay my water bill?
- Q: How is my sewer rate calculated?
- Q: What Holidays does the City observe?
- Q: Where does the City's drinking water come from?
- Q: Why does my water have a strange taste and odor in the late summer?

Section 8 - Water Department

- Q: Can you find out why I have low water pressure?
- Q: Who do I call for meter issues and billing questions?
- Q: My water was turned off for non-payment, when will it be turned back on?
- Q: I am a contractor, how do I get water for my construction site?

Section 9 - Wastewater Department

- Q: How can I get my water and wastewater lines located and how much does this service cost?
- Q: Where does my responsibility begin concerning wastewater service problems?
- Q: Why do I sometimes smell a bad wastewater odor outside?

Section 10 - Street Department

- Q: How do I report a street light out and how long will it take to repair?
- Q: How do I get a pothole repaired?
- Q: Where can I dump trash in the City?
- Q: Who do I contact for major roadways in and through the City?

Section 11 - Municipal Court

- Q: Where do I find an approved Driving Safety Course?
- Q: I recieved a citation for Failure to Maintain Financial Responsibility (No Insurance) but I had insurance at the time I just did not have the proof. Can I have the citation dismissed?
- Q: What violations may be dismissed upon compliance?
- Q: May someone else come in to pay for my citation?