Service hotline offers
Citizens quick response
Help is just a dial away for City of Rockwall residents that want to report a variety of street, drainage, debris and other related problems.

Just dial (972) 772-6791 for the city’s new 24-hour “Service Request” hotline and get a response within one business day.

Reports can also be filed online at www.rockwall.com and click on “Streets and Drainage Service Request.”

“The initial contact by the City will be to let the customer know that we received the request,” said Billy Chaffin, the city’s street and drainage superintendent. “If it can’t be immediately addressed, the customer will be contacted again within three business days and advised of the request status.”

Customers will be provided with an action plan to remedy the situation including scheduling times, and the City will contact them after the work is completed.

If it is a problem for the state highway department, the City will go through the state’s processes to report it and follow up with the caller when the work is done.

Problems that can be reported include: street, curb, sidewalk and alley repairs; street flooding; debris in streets; standing water; graffiti; street lights out; tree limbs blocking traffic; and requests for additional street lights.

Some of the problems, Mr. Chaffin said, may be too costly and might need to be included in an upcoming city budget proposal.

“This is an effort to improve customer service,” said Mr. Chaffin. “We want to make it easier for citizens to request our services.”

Shop the E-Store
Pay an on-line visit to the city’s new e-store at www.rockwall.com where you will find a large selection of shirts, hats and a travel bag emblazoned with the City of Rockwall logo.

Show your civic pride by letting everyone know that Rockwall is your hometown!

Toll Tags available at City
Residents no longer have to wait for a toll tag to come in the mail. They can sign up now for a toll tag account at Rockwall City Hall, 385 South Goliad Street on the 1st floor. The information is entered into the toll authority system, and the tag is given to the applicant that day.

Toll Tag accounts are prepay, which means sufficient funds must be maintained with the North Texas Tollway Authority to cover tolls and charges for the use of the tag. A minimum of $40 is needed to open the account.

For more information, please call
( 972) 771-7700.

City honors Rhodes
City council members recently agreed to a recommendation from the Parks and Recreation Board to honor former Park Board Chairman Travis Rhodes by dedicating the completed trail along Caruth Lake in his honor.

A park and trail advocate, Mr. Rhodes served as a member of the board for nine years, including more than eight as chairman. He was directly responsible for many of the trails that are used by residents during the residential development process.

“He worked tirelessly to require developers to build trails and dedicate land in accordance with our Park and Recreation Master Plan,” said Brad Griggs, director of parks, recreation and right-of-way. “A plaque in recognition of the dedication will be placed along the trail near the drinking fountain on Caruth Lane.”

A dedication ceremony will be announced in the near future.

Speed limit lowered
A maximum speed limit of 25 MPH was recently approved by city council members for streets in the Waterstone Estates subdivision.

The new speed limit takes effect as soon as signs are installed by the City.

Public hearing set on HOAs
The City of Rockwall will hold a public hearing June 9 to consider adopting local regulations regarding the structure of Homeowners’ Associations.

City officials are interested in hearing from the public about their experiences with and suggestions for structuring associations. The information will be considered in developing future associations.

The hearing is set for 6 pm at The Center, 108 E. Washington St. For more information, please call 972-771-7700.

New businesses coming
Costco Wholesale, a global retailer with warehouse club operations in eight countries, will open a store in Rockwall at State Highway 205 and State Highway 276. A site plan was recently approved by city officials for the business.

The Sports Authority, a sporting goods supply store that operates more than 400 stores in U.S., is currently under construction in the space formerly occupied by Albertson’s, at Ridge Road and Interstate 30.

Also under construction are a Starbucks at I-30 and Horizon Road, a Walgreen’s at SH 205 and Lakeshore Drive, a 7-11 at SH-205 and FM-552 and a KIA car dealership on I-30.

Lane Bryant, a plus size ladies fashion store, Staples, an office supply company and Zales Company Store, a jewelry store, will locate in the Rockwall Plaza shopping center on I-30 East.