A comprehensive guide providing easy access to city infromation and services.
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CONTACT INFORMATION HOW TO SIGN UP FOR...
HOW TO PAY...
 


Most Requested
Phone Numbers


UTILITY
CONTACT INFORMATION


ATMOS Energy
Kathie Foster
Claims Representative
1-(817) 215-4303
email

Broadband Internet Service
Providers in Rockwall

website...

 


SBC/AT&T

Cheryl Dunlop
(972) 771-7700
email

AT&T Internet for Rockwall

Oncor Electric Delivery Company
Herman Stork
(214) 486-3555
email

Additional Electricity Options
Power to Choose website...

Save On Energy

Charter Communications
Cheryl Dunlop
(972) 771-7700
email


Boards and Commissions
The application to serve on a City Board or Commission can be accessed on the City Secretary’s web page or you may contact the City Secretary's office at (972) 772-6406 or 6409.

Citizens Fire Academy
The Rockwall Fire Department conducts its Citizens Fire Academy twice a year, usually in the Spring and Fall. Applications for Citizens Fire Academy, can be found on the Fire Department’s web page or you may contact the Fire Department directly at (972) 771-7770.

Citizens Police Academy
For information and enrollment application, contact: Sgt. Andy Villareal at (972) 772-6718 or come by the Community Services Office, located in the Brookshire’s Shopping Center, at 1113 Ridge Road or call the Community Services Office at (972) 771-7765.

Community Emergency Response Team
The CERT program helps train citizens to be better prepared to respond to emergency situations within their community. To enroll in a CERT training class, visit the Fire Department’s web page and click on the CERT emblem or you may contact the Fire Department directly at (972) 771-7770.

Addressing the City Council
Contact the City Secretary's Office at (972) 772-6406 or 6409.

E-News

   Email:


Recreational Programs
Visit the City’s Parks & Recreation page and click on “Registration Form” or you may contact the Center at (972) 771-7740.


Animal Registration Fees
Animal registration fees can be paid at the Animal Adoption Center located at 1825 Airport Road or contact them via telephone at (972) 771-7750 for more information. Fees can also be paid at City Hall located at 385 South Goliad

Impact Fees
Impact fees are paid at the time a building permit is issued and can be paid at the Development Services Department located on the first floor of City Hall located at 385 South Goliad

Permit Fees
Permit fees can be paid at Development Services Department on the first floor of City Hall located at 385 South Goliad

Recreational Program Fees
You may pay recreation program fees at The Center at 108 E. Washington or you may contact the Recreation Department at (972) 771-7740 for more information

Taxes
City and School Taxes can be paid at the Central Appraisal District, 847 Justin Rd., (972)771-2034. Country Taxes can be paid at the Rockwall County Tax Office, Historic Courthouse , 972-204-6130

Traffic Tickets
At the Rockwall Municipal Court located at 2860 State Hwy 66 or contact them via telephone (972) 772-6478 and press 0 to speak with a Court Clerk for more information

Water Bills
Utility payments can be made in person, drop box, drive up tube and mail. The Utility Billing Department is located on the first floor of City Hall at 385 S. Goliad Street, the drop box and drive up tube are at the north end of the City Hall parking lot. In addition to paying in person, we also offer you the ability to pay your City bill on-line. You can also visit the Online Services page. Call(972) 771-7736 with questions, payment cannot be taken over the phone.

       
REPORT AN ISSUE... GET INFORMATION ABOUT...  
 
Cable TV concerns or issues
Call Cheryl Dunlop at the City
(972) 772-6407.

Crime
For Non-Emergencies, call
(972) 771-7721.
For emergencies, call 9-1-1.

Damage to Parks facilities
Call Parks & Recreation Administration at (972) 771-7761 to make a report.

Damage to other City facilities
Call the Internal Operations Department at (972) 771-7763 to make a report.

Emergencies
Dial 9-1-1 to report an emergency in progress. For non-emergencies, dial (972) 771 -7721

Fire/Life/Safety Code violation
Call (972) 771-7770 and if no answer call, (972) 771-7721

Flooding or drainage concerns
Call the Engineering Department at (972) 771-7746 to make a report, or go to the Service Request page.

Garbage - missed pickup
Call the Utility Billing Department at (972) 771-7736, or send an e-mail to Customer Service.

Graffiti
Call the City's Code Enforcement Department at (972) 771-7708 or send an e-mail to Code Complaints.

High grass and weeds
Call the City's Code Enforcement Department at (972) 771-7708 or send an e-mail to Code Complaints.

Low water pressure
Call the City Service Center at (972) 771-7730 to make a report. After hours, call (972) 771-7721

Poor water quality
Call the City Service Center at (972) 771-7730 to make a report. After hours, call (972) 771-7721

Potholes
Call Streets and Drainage Customer Service at (972) 772-6791 to make a report, or go to the
Service Request page
.

Power line down
Call 9-1-1 or (972) 771-7721

Power outage
Call your retail electric service provider directly.

Restaurant/Food Quality concerns
Call the Code Enforcement Department at (972) 771-7708 or send an e-mail to Code Complaints

Restaurant/Unsanitary conditions
Call the Code Enforcement Department at (972) 771-7708 or send an e-mail to Code Complaints

Stray animal(s)
Call (972) 771-7750 to make a report M-F 8:30 a.m.-6:00 p.m.

Street light outage
Call (972) 772-6791. A report will be taken and reported to Oncor Electric.

Swimming pool (public) unsafe conditions
Call the Code Enforcement Department at (972) 771-7708 or send an e-mail to Code Complaints

Traffic sign down
Call the City Service Center at (972) 771-7730 to make a report, or go to the Service Request page.

Trash/Debris
Call the Code Enforcement Department at (972) 771-7708 or send an e-mail to Code Complaints

Wastewater stoppage
Call the City's Service Center at (972) 771-7730 to make a report. After hours call (972) 771-7721.

Water main break
Call the City's Service Center at (972) 771-7730 to make a report, after hours call (972) 771-7721

Water meter issues
Call the Utility Billing Department at (972) 771-7736.

Website issues
Send an email to: Rockwall Webmaster



Animal registration
Dogs and Cats can be registered at the Animal Shelter located at 1825 Airport Road or contact them via telephone at (972) 771-7750 for more information. Animals can also be registered at City Hall located at 385 South Goliad.

Birth certificates
At the Country Clerk’s Office located at 1111 Yellowjacket or (972)204-6300

Building in Rockwall
On the Development Services page we've provided guidelines for the entire Development Process

Bulk trash pickup
Contact the City Utility Billing Department at 385 South Goliad, (972) 771-7736

Cable TV
Contact Charter Cable at(866) 937-2427

Child support payments
At the District Clerk’s Office located at 1111 Yellowjacket or contact them via telephone at (972)204-6500

City events
City meetings
Visit the Meetings and Agendas page. You may also contact the City Secretary's office at (972)772-6406 or 6700.

City population
Go to the About Rockwall page.

City taxes
At the Central Appraisal District located at 847 Justin Road or contact them via telephone at (972) 771-0234

County taxes
At the Central Appraisal District located at 847 Justin Road or contact them via telephone at (972)771-2034.

Death certificates
At the Country Clerk’s Office located at 1111 Yellowjacket or contact them via telephone at (972) 204-6300

Drivers license renewal
At the Department of Public Safety Office located at 915 Whitmore or call DPS at (214) 861-2444

Hazardous material disposal
Contact the City’s Utility Billing Department at (972)771-7736

History of Rockwall
Go to the About Rockwall page.

Open Records request
Members of the public are asked to submit and track requests for public information via the online request portal.  For more information regarding public information requests, please contact Jacky Casey at (972) 772-6700.

Passports
At the District Clerk’s Office located at 1111 Yellowjacket or contact them via telephone at (972)204-6500

School taxes
At the Central Appraisal District located at 847 Justin Road or contact them via telephone at (972)771-2034.

Tax ID numbers
Contact the State Comptroller’s Office at (800)531-5441

Youth Advisory Council (YAC)
Contact the City Secretary's Office at 972-772-6406 or 6700 or visit the
YAC Webpage