City of Rockwall Offices
Closed for Thanksgiving Holiday
Rockwall, Texas – November 19, 2020 – City of Rockwall offices will be closed on Thursday, November 26 and Friday, November 27, in observance of Thanksgiving. Republic Waste Services will not run on Thanksgiving Day, but Thursday’s garbage and recycling schedule will move to Friday and Friday’s schedule will move to Saturday.
Recycle Coach - Recycling Simplified!
There is an app that can help you better keep track of your trash. When you download the Recycle Coach app (formerly known as My Waste), it can help remind you about trash and recycling collection days.
Find out more here...
Household Hazardous Waste
The City of Rockwall has partnered with a new local company to provide service for household hazardous materials, and the system is expected to be more convenient for residents than the previous once-a-year method. City of Rockwall residents can call and schedule a porch pickup of hazardous materials—at their own home. The same types of items can be disposed as before. Pickup will be scheduled each Wednesday on a first come first served basis. And once the weekly spots are filled, the resident will be scheduled for the following Wednesday. Watch for more details coming up in the May water bill insert about the process and accepted products.
HHW Solutions website...
New Service
As a new water customer you are required to pay a deposit of $75.00 for domestic residential water service and $100.00 for commercial and all irrigation meters. You will need to come in and complete your application and pay the deposit to have your service started. In addition to the application, we need a copy of your driver’s license. Letters of credit or payment history are not accepted in lieu of a deposit. You may download and print a copy of the application to bring with you. To make a change in your service you may call (972) 771-7736 or email us at customerservice@rockwall.com.
Residential and Commercial Water Rates
At the December 17, 2018 Council Meeting the Council approved new Water & Sewer rates. You may call the City of Rockwall Utility Billing Department with any questions at (972) 771-7736. New Rates...
2020 Republic Waste Holiday Collection Schedule
The City’s garbage and recycling provider will observe the following holidays in 2020:
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Rockwall Urges Caution with Third-Party Bill Payment Website Doxo.com
Rockwall, Texas – January 10, 2019 – The City of Rockwall has offered a service for many years for residents to streamline payments of their utility bills online. It’s convenient, safe and it’s free. But there is another system that appears to be affiliated with the City of Rockwall, that offers to facilitate utility bill payment—and many residents have had problems with the service—so the City is urging caution when using Doxo.com.
In actuality, Doxo.com is a third-party site that enables people to pay their utility bills, but unlike the City of Rockwall’s service, Doxo.com charges a fee, sends a check through the mail and cannot guarantee the bills will post on time—which can result in late fees or disconnection of service on the resident’s City account. The City has no way of knowing the payment has been made until the check arrives in the mail.
The best option for residents is to visit: Rockwall.com/utilitybilling.asp and click “Pay Your Bill Online.” If you have additional questions, please feel free to call the Utility Billing Department directly at (972) 771-7736.
Bill Payment Pay your City bill on-line! Click on the image or the link below to take advantage of this exciting offer!
Pay your bill on-line
We also offer you the convenience of using your credit/debit card to pay your City bill
Utility payments can be made in person, drop box, drive up tube, bank draft and mail. We are located on the first floor of City Hall at 385 S. Goliad Street, the drop box and drive up tube are at the north end of the City Hall parking lot.
There is a $25.00 fee for checks returned by your bank. Checks, which are written to pay a two month water bill, but are returned, result in automatic termination of your water service and additional service fees must be paid by cash, money order or cashier's check.
Water meters are read and billed each month. Customers have 18 days to pay their utility bill and are responsible for the timely payment of the account. All payments are posted the day they are received. Postmarks are not recognized. If the utility bill is not paid by the due date, a penalty of 10% of the current bill is applied to the account and a late notice will be sent. Utility service will be disconnected if payment is not received in the Utility Office in full by the date printed on the late notice.
Polycarts Available
Residents are reminded that the City offers an optional automated garbage and recycling collection program
using a 90-gallon polycart container for either garbage or recycling. The cart rental is an additional
$4.40 a month for trash pick-up.
For Information, please call (972) 771-7736.
| Business Hours: Monday – Friday 8:00 a.m. to 5:00 p.m. Phone: (972) 771-7736 Fax: (972) 771-7728 DO NOT SEND AN EMAIL MESSAGE IF YOU HAVE AN EMERGENCY After hours, weekends and holidays, please call the Rockwall Police Department at (972) 771-7724 |
Location: City of Rockwall 385 S. Goliad Street Rockwall , Texas 75087 |
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