As a new water customer you are required to pay a deposit of $75.00 for domestic residential water service and $100.00 for commercial and all irrigation meters. You will need to come in and complete your application and pay the deposit to have your service started. Letters of credit or payment history are not accepted in lieu of a deposit. You may download and print a copy of the application to bring with you. To make a change in your service you may call (972) 771-7736 or email us at firstname.lastname@example.org.
We offer you the ability to pay your City bill on-line! Click on the image or the link below to take advantage of this exciting offer!
Pay your bill on-line
We also offer you the convenience of using your credit/debit card to pay your City bill
Utility payments can be made in person, drop box, drive up tube, bank draft and mail. We are located on the first floor of City Hall at 385 S. Goliad Street, the drop box and drive up tube are at the north end of the City Hall parking lot.
There is a $25.00 fee for checks returned by your bank. Checks, which are written to pay a two month water bill, but are returned, result in automatic termination of your water service and additional service fees must be paid by cash, money order or cashier's check.
Water meters are read and billed each month. Customers have 18 days to pay their utility bill and are responsible for the timely payment of the account. All payments are posted the day they are received. Postmarks are not recognized. If the utility bill is not paid by the due date, a penalty of 10% of the current bill is applied to the account and a late notice will be sent. Utility service will be disconnected if payment is not received in the Utility Office in full by the date printed on the late notice.
Residents are reminded that the City offers an optional automated garbage and recycling collection program using a 90-gallon polycart container for either garbage or recycling. The cart rental is an additional $3.92 a month for trash pick-up.
For Information, please call (972) 771-7736.
Monday – Friday
8:00 a.m. to 5:00 p.m.
Phone: (972) 771-7736
Fax: (972) 771-7728
DO NOT SEND AN EMAIL MESSAGE
IF YOU HAVE AN EMERGENCY
After hours, weekends and holidays, please call
the Rockwall Police Department at (972) 771-7724
City of Rockwall
385 S. Goliad Street
Rockwall , Texas 75087